Thank you for shopping at SoberAF!
We aim to provide quality products that support your recovery journey. If you’re not completely satisfied with your purchase, we are here to help.

Returns

  • You have 30 days from the date of purchase to request a return.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Certain items, such as customized or personalized products and digital downloads, may not be eligible for return. Please check the product details for specific return eligibility.

Refunds

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was faulty or damaged upon delivery.

Exchanges

  • We will replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [support@soberaf.ca] with details.

Late or Missing Refunds

  • If you haven’t received a refund within the expected time frame, please first check with your bank or credit card company. There may be a delay before your refund is officially posted.
  • If you’ve done this and still have not received your refund, please contact us at [support@soberaf.ca].

Return Shipping

  • You are responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (such as receiving a defective or incorrect item).
  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return shipments.

Non-Returnable Items

  • Gift cards
  • Digital products
  • Health and personal care items

Contact Us

If you have any questions or need assistance with a return or refund, please contact us at [support@soberaf.ca].

This refund and returns policy provides a clear guide for your customers and helps you handle any potential returns or refund requests efficiently.